With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide.
Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation.
For more than 43 years, Associa has brought positive impact and meaningful value to communities.
To learn more, visit www.
associaonline.
com.
Job Description
The role of the Lincoln Hancock Restoration On-Site Homeowner Liaison is to facilitate smooth communication between the construction project and the owners of the units by building and maintaining positive relationships.
The Homeowner Liaison will need to anticipate homeowner needs, ensuring that each owner has a memorable experience.
This would include communicating the stages of construction to the owners.
Responsibilities
Responsible for administrative tasks for the construction team assigned to the project
Maintain superior customer relations by acting as a liaison between homeowners, and guests and LHR
Establish and maintain weekly updates and postings on the project - including documentation and mail outs
Responsible for keeping a log of any AirBnB or VRBO refunds, based on eligibility
Distribute all requests to the appropriate board members and Community Managers in a timely manner
Respond to telephone, e-mail, web and in-person inquiries from various parties
Address all customer complaints professionally, leaving the owner with a positive resolution
Other duties as assigned
Competencies
Business acumen and positive mindset
Results oriented relationship builder and respect LHR Confidential and Proprietary Information – specifically the liaison will not be sharing owner information with other owners
Requirements
Competencies
Business acumen and positive mindset
Results oriented relationship builder and respect LHR Confidential and Proprietary Information – specifically the liaison will not be sharing owner information with other owners
Experience
1-2 years work experience in guest relations
Experience in front desk or customer service in a luxury environment
Strong knowledge of a construction environment is a plus
Must possess excellent customer service skills
Must be computer literate
Preferred candidate will have previous experience with property management, sales and event management software, Microsoft Word, PowerPoint and Excel
Strong verbal and written communication skills
Detail-oriented and works with a high degree of accuracy
Ability to multi-task in a fast-paced environment
Must be extremely responsible with integrity and ability to maintain confidentiality and discretion
Working Conditions
Must be able to work on an active construction site
Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds without assistance
Stand, sit or walk for an extended period or for an entire shift
Reach overhead and below the knees, including bending, twisting and pulling
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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