DEPARTMENT: 18231 - IT AdministrationLOCATION: 1100 Immokalee Road, Naples, FL, 34110WORK TYPE: Full TimeWORK SCHEDULE: 8 Hour Day
ABOUT NCH
NCH is an independent, locally governed non-profit delivering premier comprehensive care.
Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.
NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.
Join our mission to help everyone live a longer, happier, healthier life.
We are committed to care and believe there's always more at NCH - for you and every person we serve together.
Visit nchjobs.
org to learn more.
JOB SUMMARY
Responsible for installation, configuration, maintenance, and support of assigned infrastructure systems.
Monitors systems to ensure configurations, performance, resources, and security of the systems meet organizational needs and standards.
Maintains and supports assigned infrastructure systems and diagnoses issues when necessary.
Ensures security measures are effective.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties may be assigned.
· Responsible for moves, adds, and changes, for assigned infrastructure.
· Implements, monitors, and manages secure infrastructure and services.
· Maintains infrastructure and facilitates updates, new releases, and system enhancements.
· Works closely with vendors to identify and resolve infrastructure issues.
· Analyze reports to identify operational issues throughout all departments.
Design, develop, implement, and maintain systems and recommendations to improve efficiency.
· Provides outstanding customer service to our customers and maintains positive relationships with other employees and contractors.
· Desire and willingness to work in a collaborative, innovative, flexible, and team-oriented environment, while displaying a problem-solving orientation to issues daily.
· Troubleshoots identified issues, solves end user problems, enhances, and optimizes assigned infrastructure and processes.
· Participates in ongoing support and maintenance of existing systems and applications.
Performs after-hours maintenance as required.
· Creates and maintains detailed technical documentation for assigned systems.
· Provides on-call coverage as deemed appropriate by management.
· Identifies and escalates production-critical issues to appropriate IT personnel.
· Uses ticketing system to log and monitor tickets.
· Participates in projects as deemed appropriate by management.
· Evaluates and corrects issues involving configuration of systems.
· Participates in Disaster Recovery planning, implementation, and testing.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
· Minimum of a bachelor’s degree in Business, Technology, or related field with 1 year of relevant IT or Healthcare experience in assigned area required OR high school/GED with 7 years of relevant IT or Healthcare experience in assigned areas required.
· Prefer experience with Cisco equipment.
· Candidates may work onsite in Naples, FL or considered for a virtual position.
If a virtual position is offered, candidate may be required to travel onsite up to 25% of the time.
· Excellent verbal and written communication skills are required.
· Ability to solve complex problems in a timely manner.
· Accurate with good attention to detail.
· Ability to work under own initiative / self-motivated.
· Experience with information technology optimization.
· Dexterity to learn new systems and programs rapidly.
· Must keep current on industry trends.
· Must have the ability to work nights and weekends as needed to support the business.
· Must have the ability to travel between locations.
· Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, OneNote, Outlook, Visio).
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