Essential Job Accountabilities:
Job Summary:
Responsible for the installation, configuration, maintenance, and support of assigned telecommunication systems.
Monitors systems to ensure configurations, performance, resources, and security of the telecommunication systems meet organizational needs and standards.
Maintains and supports assigned infrastructure systems and diagnoses issues when necessary.
Essential Duties and Responsibilities:
Assists in the deployment and delivery of phones across the System.
Troubleshoots telecommunications issues with assistance of team members and vendors.
Perform audits on telecommunications environment and perform routine checks on assigned systems.
Analyze reports to identify operational issues throughout all departments.
Design, develop, implement, and acquire systems and recommendations to improve efficiency.
Provides outstanding customer service to our customers and maintains positive relationships with other employees and contractors.
Desire and willingness to work in a collaborative, innovative, flexible, and team-oriented environment, while displaying a problem-solving orientation to issues daily.
Troubleshoots identified issues, solves end user problems, enhances, and optimizes assigned infrastructure and processes.
Participates in ongoing support and maintenance of existing systems and applications.
Performs after-hours maintenance as required.
Creates and maintains detailed technical documentation for assigned systems.
Provides on-call coverage as deemed appropriate by management.
Identifies and escalates production-critical issues to appropriate IT personnel.
Uses ticketing system to log and monitor tickets.
Participates in projects as deemed appropriate by management.
Evaluates and corrects issues involving configuration of systems.
Participates in Disaster Recovery planning, implementation, and testing.
Education, Experience, Qualifications:
Minimum of a bachelor’s degree in Business, Technology, Healthcare or related field with 1 year of relevant IT or experience in telecommunications required OR high school/GED with 7 years of relevant IT or Healthcare experience in telecommunications required.
Prefer experience with Cisco.
Candidates will work onsite in Naples, FL.
Excellent verbal and written communication skills are required.
Ability to solve complex problems in a timely manner.
Accurate with good attention to detail.
Ability to work under own initiative / self-motivated.
Experience with information technology optimization.
Dexterity to learn new systems and programs rapidly.
Must keep current on industry trends.
Must have the ability to work nights and weekends as needed to support the business.
Must have the ability to travel between locations.
Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, OneNote, Outlook, Visio).
Advanced computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows.
Location: NCH Healthcare System · IT Administration
Schedule: Full-Time, Day, 8:00am - 4:30pm
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