Take the next step with an exciting and growing company
As the only fully integrated maker of premium quality wire, rope, and assemblies, Loos & Co holds a leading position in the global aerospace sector.
A division of the Central Wire (CWI) Group of Companies encompassing 13 locations in three countries, 800+ employees, and over six decades of excellence, Loos & Co solutions are found in mission critical flight control applications.
Our precision-manufactured components are also used for defense, med tech, and heavy industry purposes around the world, in large part because of the people behind our products.
We’re seeking a dependable, quality-driven Customer Service Rep to join our manufacturing operations team in Naples, FL.
Do you have a strong work ethic? Take pride in a job well done? Are you passionate about contributing to individual and team, company and customer successes? If you’re interested in joining a dynamic work environment that offers opportunities to reach your full potential, we want to hear from you.
1.
JOB SUMMARY:
Receives (by telephone, fax, or email) requests for quotations, orders, and lead times from customers.
Makes quotations on standard items, writes orders, and relays pertinent order information to customers.
Coordinates with other departments in handling purchase orders and providing service to customers.
2.
ESSENTIAL FUNCTIONS:
WITH MINIMAL SUPERVISION
1.
Receives by telephone, fax or email requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers, original equipment manufacturers, and distributors.
Achieves and maintains rapport with customers and works to give them the best possible service.
2.
Uses a CRT to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders.
Ensures that correct codes are used for retrieving and inputting information.
3.
Follows up on inquiries by checking computer runs on CRT for delivery information.
Works closely with expeditor in production control regarding deliveries of scheduled shipments.
4.
Handles the needs of sales representatives and customers.
5.
Makes price quotations immediately by phone on price book items or special set prices established.
Prepares forms for price quotations on items not contained in price book or special set prices established.
6.
Checks with credit department concerning credit status of credit hold customers when rush orders are received.
7.
Contacts distributors or checks computer printouts sent to us by customers to locate requested items in order to meet customer's delivery requirements.
Relays this information to customer.
8.
Maintains files of active orders and posts activity such as change notices, scheduling changes, partial shipments, and credit changes.
9.
Prepares paperwork (original purchase order, copies of invoice, and return goods memo) to be given to accounting department for credit or debit to be issued.
10.
Handles government orders as a backup when necessary.
3.
ADDITIONAL RESPONSIBILITIES:
11.
Performs other related duties as assigned.
Performs semi-routine duties where some judgment is required when communicating with customers, sales representatives, and intercompany personnel.
Work is performed under defined and uniform procedures.
12.
Equipment: Reasonable care and operation of standard office equipment such as calculator, duplicating machine, and ERP system.
13.
Money: Failure to handle customers tactfully could result in cancellation and subsequent loss of good will and profit.
Some loss is possible, but exercise of somewhat more than ordinary care can prevent loss.
14.
Business Contacts: Responsible for maintaining good customer relations.
Generally deals with representatives and customers concerning matters that require some tact and resourcefulness.
Contacts with other personnel including engineering, accounting, manufacturing, shipping, receiving and tools departments.
4.
KNOWLEDGE, SKILLS, AND ABILITIES:
1.
Typing skills and some knowledge of CRT necessary (40-50 wpm).
2.
Previous background should include knowledge of parts and terminology as well as demonstrated ability to deal with customers.
5.
EDUCATION AND EXPERIENCE:
1.
High school diploma or equivalent, plus one year of training.
2.
One year in an entry-level marketing job.
Loos and Co is proud to be an Equal Employment Opportunity and affirmative action employer.
We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Loos and Co is a Drug-free workplace and pre-employment drug tests and background checks are required.
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