Why you’ll love it here!
+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance.
POSITION SUMMARY:
• The Service Technician reports to the Field Service Manager.
• Office located in Sunrise, FL.
• Full-Time.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
• The Service Technician is responsible for intermediate level service, repair, and installation of foodservice equipment at the customer's location.
Position requires an employee who is comfortable frequently interacting with customers.
• Work on leased and billable service customers equipment independently (COD Calls).
• Perform intermediate-level equipment and accessory installations.
• Complete on-site repair and maintenance limited to standard kitchen equipment (no work performed on specialized equipment) on full on-call rotation.
• Run intermediate troubleshooting and test tasks.
• Survey safety devices and equipment on a regular basis.
• Manage and retain proper equipment, parts inventory, and tools on service vehicle while keeping items in a safe condition for the respective level of service.
• Conduct installation, servicing, and repair of food service equipment.
• Inspect food service equipment for the purpose of ensuring safety.
• Identify necessary repairs and provides ongoing preventative maintenance.
• Request equipment, parts, and supplies for the purpose of maintaining inventory level and ensure that necessary tools are available to complete the necessary repair/installation.
• Inform management regarding intermediate procedures and/or status of work orders for the purpose of providing information for decision making, taking appropriate actions, and/or complying with health and safety regulations.
• Callback percentages expected to be less than 7%.
• Maintain and take periodic inventory of parts, materials and components as directed; variance expected to be 2% or less.
• Produce timely and detailed service reports to accurately reflect service call conditions via assigned tablet.
• Reach out to higher level Service Techs for troubleshooting or general assistance, periodically.
• Use field automation systems (i.
e.
tablets, cell phones, etc.
).
• Operate vehicles in a safe manner.
• Read and interpret equipment manuals to perform required maintenance and service.
• Use appropriate personal protective equipment (PPE).
• Provide professional service and customer support during reactive service calls/PM's/installs with clients/customers.
• Comprehend customer's requirements, builds positive relationships, and takes appropriate actions.
• Perform other related duties as required and assigned.
COMPETENCIES:
• Advanced communication skills with the ability to converse with customers and all level management at various locations.
• Must be highly motivated and able to work independently.
• Ability to multi-task and help in other jobs as needed.
• Excellent phone etiquette, verbal, written, and interpersonal skills.
• Able to confidently present information to groups of customers when needed.
• Ability to work flexible shifts and to adapt to changing work schedules.
• Must have good penmanship, neat, and proficient with paperwork.
• Ability to troubleshoot, test, repair, and service foodservice equipment.
QUALIFICATIONS & EXPERIENCE:
• High School diploma or GED, or equivalent Military or practical experience.
• 2-3 years of experience in commercial installation and/or service and repair of foodservice equipment and kitchen/restaurant equipment
• Successful completion of an accredited Technical/Trade school preferred with a minimum of one year hands on experience in commercial refrigeration
• Intermediate computer skills
• Ability to successfully pass a background check post offer acceptance.
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